Terms & Conditions |
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Payment Policy
You will be charged the total of your first night stay upon booking (We have a 2% credit card surcharge on all excepted credit cards).
Cancellation Policy
Payment completion is required upon check in. All major credit cards are accepted.
WE HAVE A 24HR CANCELLATION POLICY. YOU WILL NEED TO NOTIFY US BEFORE 2PM THE DAY PREVIOUS TO THE DATE OF YOUR BOOKING, OR YOU WILL NOT BE REFUNDED FOR YOUR FIRST NIGHT STAY. PLEASE NOTE THAT IF YOU FAIL TO SHOW UP FOR YOUR FIRST NIGHT STAY, YOUR ROOM OR SITE WILL BE RELEASED FOR SALE FOR THE REMAINDER OF YOUR NIGHTS BOOKED. CREDIT CARD DETAILS ARE HELD SECURE .
Covid-19 Vaccination Policy
Glentanner Park (Mount Cook) Ltd management wish to advise that we will require guests and visitors to be vaccinated when the new traffic light system comes into play next Friday the 3rd December 2021.
“We have looked at the Covid Protection Framework carefully and we believe that this is the right decision at the right time to keep our guests safe but also keeps our employees safe. Our team are determined to provide the best possible hospitality to everyone that visits our Holiday Park and accommodation and to our clients who have made reservations for the Glentanner High Country Heli Hike.”
An exemption will be in place for children under the age of 12 who aren't eligible for the vaccine.
We will monitor our customers vaccination status by checking their vaccine pass with the Covid verifier app.
From check in to check out, our team comes into contact with our guests whether that be front of house or behind the scenes. Our guests expect the best personal service from us and they also expect that our employees will do the right thing to keep everyone safe from Covid-19.
Child Policy
Children are considered to be 2 - 14 years (child prices)
Infants are considered to be 0 - 2 years (free of charge)
Other
Pets may be allowed upon arrangement, please contact us to discuss. Please note that strictly no animals are allowed in Mt Cook National Park, as per the Department of Conservation.
CREDIT CARD/BOND POLICY for ACCOMMODATION USERS ONLY
Credit Card/Bond: Entry to Glentanner Park is conditional upon supply of a Valid Credit Card, Drivers License or other form of I.D. & Vehicle Registration. If in the course of a guests stay during period of use, and/or any visitors of the guest to that unit and complex, should any unforeseen expenses become apparent the guests account/credit card will be charged an amount appropriate to the expense, at a rate determined by the management of Glentanner Park.
Fees chargeable to guest accounts may include, but are not limited to:
- Damage due to smoking in units - all units are non-smoking
- Unit degradation (such as vomit, bodily waste, general damage, pet/animal, excessive cleaning and rubbish)
- Stolen or damaged unit items
- Lost or stolen keys - $20 replacement.
- Any problem sufficient to result in the unit being withdrawn from its availability to be let ie: an un-saleable condition
thus extra daily room tariffs may be charged based on business demand at the discretion of the managers.
Keys: You agree to return the key for the unit at the time of your departure and agree to pay a charge of $20 for the replacement of keys should you lose or fail to return them. Upon leaving the motel unit for any event in any absence and for any period of time the responsibility to lock the unit is the guests. The unit must be left securely locked upon check out and the key(s) returned to reception or in the event of early departure, the key is to be left in the green after-hours mailbox (outside reception).
Refusal of Entry: Managers reserve the right to refuse return guests who have caused damage or disruption to the units and its guests on a previous stay and/or guests who have been evicted from other accommodation providers for same reasons or criminal behavior.
